Return & Shipping

Shipping
  • How long does the delivery take?
  1. The average delivery time for a shipment within Germany is 8-10 days – obviously we will always try to get the glasses to you as quick as possible.
  2. For international shipments it might take a bit longer so better calculate 10-12 days.
  • Do I get a tracking number?
  1. Sure – we will send you a tracking number by email so that you can follow-up on your Sym delivery yourself on www.dpd.de.
  • How much does the shipping cost?
  1. Within Germany the shipping is free. To other European countries we have to charge a small supplement of 4,99 €.
Exchange process
  • If for any reason you have decided that you do not want to keep your Sym glasses or part or your order, no worries, just:  
  1. Send us an email at info@sym-optic.com and let us know what you want to send back sending back.
  2. Send the products back to us at this address :
    Sym Optic Ltd.
    Rheinsbergerstrasse 75
    10115 Berlin
    Germany 
  3. Once we receive the package we will immediately refund you your money
  • If you wish to exchange part of your Sym oder – no problem – just:
  1. Send us an email at info@sym-optic.com and describe what you want to exchange
  2. Send us the products to be exchanged to our address:
    Sym Optic GmbH
    Rheinsbergerstrasse 75
    10115 Berlin
    Germany
  3. In the meantime we will already ship you your desired Symproducts